The topic of test center satisfaction surveys appears regularly on the NCTA listserv. The Webinar Committee has put together two presentations that will cover both survey design and how to use the data collected through student/client/customer satisfaction surveys. These presentations are intended to be practical in nature and hope to provide coaching and basic skills that will allow NCTA members to develop their own surveys.

The first of a two part presentation, this webinar will introduce NCTA members to basic concepts of client feedback/customer satisfaction survey design and item construction. The webinar will provide practical advice on how to identify what in your operation can and needs to be assessed, help you to understand the types of survey items that are available to meet your needs, offer suggestions on method of delivery, data collection and survey frequency.

Julie Boyce

Senior Marketing Manager

Pearson VUE

Nancy O'Shea

Manager, Testing Services

Brookdale Community College